Who we are
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Durham. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why we need you
Because we offer top of the line services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Key sub tasks
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.
Skills and experience
If you can achieve goals and you find a challenge fun, you're perfect for the job.
What we offer
• Our top performers are among the highest paid in Durham.
• Medical Insurance -- we pay 85% of your insurance premiums for health, 100% for dental and vision, as well as 20% of your dependents. Other insurances are also available.
• Integrated technology to keep you on top of everything in real time.
• 401k Plan with a company match
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at JD Service Now.
Learn more about us
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about JD Service Now by visiting www.jdservicenow.com. When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer